Data policy
This page is translated for convenience. If a translation differs from the English version, the English version applies.
Every item of personal data we store, where it is kept, for how long and who can see it. Our storage is with Vercel in the United States. The privacy policy explains why we keep each item and the safeguards for transfers.
| Data | Where | How long | Who can see it |
|---|---|---|---|
| Audio you check | Memory of the detection server, during the check | Deleted as soon as the check ends. Never stored and never used for training. | No one |
| Check results | Your browser only | Until you press Check another or reload the page | Only you |
| Account: email, sign-in method, date created, last sign-in and the list of reports you sent while signed in | Private storage | Until you delete it, or 24 months after your last sign-in | You, and our team when needed to run the service |
| Sign-in code, stored only as a one-way hash | Private storage | Works for 10 minutes. Deleted when used, or within a day | No one |
| Session cookie | Your browser | 30 days, or until you sign out | Only you |
| Rate limits: a one-way hash of your IP address or email, with the times of your requests | Private storage | Deleted within a day | No one |
| Daily check count: your IP address and how many checks it made that day | Detection server | One day | No one |
| Scam reports | Private storage | 24 months, or until you delete the account you sent it from | Our team |
| Email on a scam report | Private storage, with the report | Kept only if you ticked the box, and deleted with the report | Our team, only to contact you about the report |
| API access requests | Private storage | 24 months | Our team |
| Technical logs: IP address and the page requested | Vercel and Cloudflare | Short periods set by those providers | Our team and those providers, for security |
| Language choice | Your browser | Until you clear your browser data | Only you |
Delete your account
Deleting your account removes your account record and every scam report you sent while signed in, and signs you out on every device. This cannot be undone.
To delete your account, open this page in the TrueVoice app while signed in, or email info@advancedinitiatives.com from the address on your account.
Get a copy or correct your data
Email info@advancedinitiatives.com from the address on your account. We reply within one month.
How we use scam reports
We read reports to understand how voice scams work and to improve TrueVoice. We may publish counts and trends, such as the most common kinds of scam, but never details that could identify you. We do not pass individual reports to anyone unless the law requires it or you ask us to.